Cloud Mode: Error Updating Transaction Module.

[aviator]

Hi Mark,

I typically wait until weekends to download brokerage transactions but decided to use my new cloud mode today.

When attempting to install the latest transaction module, I encountered the following message. I'm also having problems downloading transactions, keep getting a permission error for each account I'm downloading (which appears to be pointing to my c: drive, not the cloud) but I suspect these two issues are related.

Thanks in advance for your help.

[Mark]

Hi aviator,

If you go to that folder (C:\ProgramData\Fund Manager), does it exist? Can you add/edit/delete files in that folder okay? Is there already a fmadmin.txt file in there? Can you delete it?

[aviator]

That file (fmadmin.txt) does not exist in that folder. Of the 5 files that were there, I was able to delete 3 without Admin privileges, the other 2 required it. (I subsequently restored the 3 I deleted.)

[Mark]

Can you add a new file into that folder without admin privileges?

[aviator]

Ok, created the file (fmadmin.txt, without admin privileges). Exited FM, restarted it, attempted to update the transaction module and got the same error message.

[Mark]

It seems to be a permission issue somehow. Are you starting FM as the same user that was able to create the fmadmin.txt file?

What is the shortcut you're using to start FM pointing to? Is it some file on your local PC that is synced to the cloud drive?

If you start FM as an admin, do you get this same error message?

[aviator]

Mark, maybe it's time for a telephone consult as you're pushing the limits of my technical abilities. I currently have no way to download transactions (not good right after a month-end) as my transaction retrievals aren't working either.

I did start FM as the same user who created the fmadmin.txt file. I attempted to upgrade the transaction module on my tablet (which no version of FM has ever been installed -- I'm positive the tablet is running 100 percent cloud based) and I'm getting a similar error regarding fmadmin.txt.

[Mark]

Okay, you can call me at 480-705-0129

[aviator]

Thanks, will call you in about 15 minutes. Want to have my tablet next to my desktop to ensure both work when we're finished.

[Mark]

Hi aviator,

I was just checking to see if you received the 2 emails I sent after our phone conversation?

[aviator]

Hi Mark,

I did receive your emails, thank you. Today is when I normally do downloads, so I'll install the latest version and let you know the results.

Thanks again for all your help the other day. The more I work with the Advisor version, the more I realize how good FM is. Only regret was not upgrading sooner.