using Mod 480 & Win 10 -- can't retrieve stock prices

by **suebrooks39887** » Mon Aug 10, 2015 7:48 am

I got module 480 and am using Windows 10. I click on the PRC button to "retrieve - internet (yahoo)" and get the error message, "Could not update any investments." Please advise.

by **Mark** » Mon Aug 10, 2015 8:56 am

Hi suebrooks39887,

Are you using Fund Manager 2014.13.7? See "Help / About...".

Do you have some investments open that are marked for retrieving, and have valid symbols as shown on Yahoo? Right mouse click on an open investment and choose "Properties...". Verify the symbol is correct, and available on the quote server you're using. Also, look at the "Internet Retrieve" tab, and make sure "Retrieve Price" is checked. For more tips, see:

https://www.fundmanagersoftware.com/faq ... ailure.php

If you're still having troubles updating, please let me know a sample ticker symbol that won't update.

by **suebrooks39887** » Mon Aug 10, 2015 11:11 am

Yes, using 2014.13.7, module 480.
Under Internet Retrieve Setting, Price Update Options:
Default server: Yahoo
Default history server: yahoo
persistent request - checked
proxy server - checked

Prices (ex: aapl) were downloading last week, until I downloaded Windows 10 yesterday (Sunday).

by **suebrooks39887** » Mon Aug 10, 2015 11:15 am

investment properties -- for aapl
internet retrieve
retrieve price -- checked
quote server: "default server"
historical server: "default server"

I changed the quote server to yahoo and the historical server to yahoo for aapl, and the price did not download.

by **Mark** » Mon Aug 10, 2015 11:18 am

You said proxy server was checked. Do you mean the option to "Use Windows Settings" is checked?

If you choose "Help / FM on the Web / Check for Updates...", does that work okay?

by **suebrooks39887** » Mon Aug 10, 2015 11:54 am

Under Retrieve Settings:
Proxy Server:
Use Windows Settings -- checked
(Connect with proxy server is NOT checked)

Under Help, FM on Web, Check for Updates, Internet Quote/Pager Server Status:

Currently using Quote Module version 480, latest available is 480.

Currently using Transaction Retrieve Module version 200, latest available is 200.

FUND MANAGER QUOTE SERVER STATUS

Last updated June 3, 2015:

The latest version of Fund Manager 2014 is: 2014.13.7.
Quote Module: 480
Transaction Module: 200

by **Mark** » Mon Aug 10, 2015 11:59 am

Okay, please try this:

Delete all the intlog*.txt files in your folder:

C:\Users\<username>\AppData\Roaming\Fund Manager

Right mouse click on AAPL, and choose "Retrieve Selected Price". Assuming it fails with the same error message, please email me all the intlog*.txt files as an attachment to an email. I will send you an email now, so you can reply to that with the attached files.

by **suebrooks39887** » Mon Aug 10, 2015 12:11 pm

I'm not finding any intlog*.txt files. I searched the whole computer for intlog* and for *.txt. How do I find it?

I attempted to retrieve selected price for aapl and "could not update"

by **Mark** » Mon Aug 10, 2015 12:14 pm

Instead of searching, just use the File Explorer, and browse to this location:

C:\Users\<username>\AppData\Roaming\Fund Manager

Please note, the "AppData" folder is hidden, so you'll have to turn on the display of hidden items. In Windows 10 there is an option on the toolbar for this.

by **suebrooks39887** » Mon Aug 10, 2015 12:24 pm

just emailed u 3 txt files

by **Mark** » Mon Aug 10, 2015 12:47 pm

Hi suebrooks39887,

Received the log files, thanks. Somehow FM is getting back an error message from Yahoo, saying the request was invalid. I don't see that same problem here, so I'm not sure what is wrong. I would suggest re-installing Fund Manager, and if that doesn't fix it, please give us a call. We can connect into your computer, and try and diagnose the problem.

by **suebrooks39887** » Mon Aug 10, 2015 12:50 pm

Do I use the "buy now" link and use my key?

by **Mark** » Mon Aug 10, 2015 1:19 pm

No, you don't have to buy anything. Just go here:

https://www.fundmanagersoftware.com/download.html

and download/install the program. Install it right over your current installation. Do not uninstall your current program.

by **Mark** » Mon Aug 10, 2015 2:54 pm

Hi suebrooks39887,

It looks like this may be a problem with Yahoo, and not related to being under Windows 10. See:

viewtopic.php?f=3&t=3590

You might try that solution, or wait for a while for Yahoo to resolve the problem, or switch to a different quote server.

by **suebrooks39887** » Mon Aug 10, 2015 3:59 pm

I just retrieved using Reuters. Took longer but it worked.

using Mod 480 & Win 10 -- can't retrieve stock prices

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