Problems with Help function

[GordonBruce]

I am having difficulty in using the Help function. Although previously working fine, my computer now hangs up each time I access the function. Thanks in advance for your assistance.

Gordon Bruce

[Mark]

Hi Gordon,

Your whole computer hangs up, or just the Fund Manager application?

What if you go to the directory where you installed Fund Manager, do you see a file "Fm.chm"? If you double click on it, does it open the online help okay?

[GordonBruce]

Thanks, Mark.

It's just FM.

I don't have an Fm.chm file on my computer.

Regards
Gordon

[Mark]

Hi Gordon,

You should have an Fm.chm file. It is installed with the program. Do you maybe have the option to hide extensions for known file types turned off, and it is currently displaying just as "Fm"?

If you're using Vista or Win7, in Windows Explorer go to "Organize / Folder and Search Options / View", and turn off the option "Hide extensions for known file types".

If you still can't find a Fm.chm file, then try re-installing Fund Manager. Do not uninstall your current version, just re-install right over your current version. After a successful install, you should see this file in the folder where you install Fund Manager (usually C:\Program Files (x86)\Fund Manager).

[GordonBruce]

Thanks Mark. You were right- following your instructions I now see the file and it opens when directly clicking on it.

Then when accessing via FM it still hangs. Should I follow the re-install process you outlined in your message?

Regards
Gordon

[Mark]

Hi Gordon,

What directory do you have FM installed to? Is it a local drive, like on the C: drive, or is it a network drive?

What version of Fund Manager do have installed?

[GordonBruce]

It's on the C drive and is the current FM version.
Regards
Gordon

[Mark]

Hi Gordon,

So, version 11.9? Is it installed to the folder:

C:\Program Files (x86)\Fund Manager

?

You can try re-installing Fund Manager. I'm not sure what the problem would be.

Did you happen to notice when this stopped working, or anything else that could provide a clue?

[GordonBruce]

Yes, I have FM 11.9 installed in C:\Program Files (x86)\Fund Manager.

I have re-installed FM over the previous installation but unfortunately the problem persists.

I downloaded the trial version about a month ago and purchased a licence on 22 May. I can't recall exactly when it first stopped working nor anything unusual during that time. The Help function seemed to work normally before the current problem.

As you know, I am able to access the Help file directly. This is therefore not a major issue but it would be interesting to know why it occurs.

Thanks again.

[Mark]

Hi Gordon,

Interesting... It sounds like you have a pretty standard installation. I'm not sure of the problem. If you'd like to dig into it more, please give me a call at 480-705-0129 and we can do a quick web meeting. Maybe I'll be able to spot something by seeing it for myself.

[GordonBruce]

Mark, many thanks for your further help yesterday.

Curiously, when I started up FM (on its own) this morning I was able to access the Help function!

I think the issue might have been compatibility with one of the other applications I have. My bet would be that it is the genealogy application, Legacy, that gave rise to the problem. As you know, this was one of the applications running when we looked at this yesterday and although we closed it down yesterday, it possibly may have required a restart to clear the condition.

I can't seem to recreate the original circumstances so I can't be sure but I'll get back to you if the original issue recurs.

Thanks again.

Regards
Gordon

[Mark]

Hi Gordon,

Thanks for the update, glad it is at least working now.