USAA

[B2B_Investing]

Aloha,

Has anyone else experienced issues with retrieve transactions failing with USAA over the last three weeks or so? It is the generic "Failed to Retrieve Portfolio" message without an error number. Broker is "USAA Investment Management"

I am using version 2014.13.3

I know I recently updated to .3 but cannot recall but believe that was before the errors started.
I have not make any configuration / account changes within FM and have being retrieving information successfully for much of this year.
Any help is appreciated.

Thanks,

Jason

[B2B_Investing]

As an addendum, I tried using only my user name and password (account number and pin) and left the account number blank. This resulted in the same error.

Jason

[Mark]

Hi Jason,

Do you have the latest transaction retrieve module (194)? If not, use "Help / Fund Manager on the Web / Check for Updates..." to get it. I just tested this, and the server responded correctly to an incorrect username/password combination. If you purposely enter an incorrect username/password, do you get a "signon invalid" message back from their server?

[B2B_Investing]

Aloha Mark,

Yes I have Transaction Module 194. When I intentional enter the incorrect account information, I receive a credentials error message (which prompts me to contact USAA) and then get the same error message as above. I am surprised that when I enter the correct credentials but leave the account number blank, I am not prompted for an account number; this is how I setup the initial retrieve in FM.

Jason

[Mark]

Hi Jason,

Thanks. On OFX servers that support it (USAA does support it), Fund Manager logs in, and then verifies that your entered account number is available for the login credentials used. If it isn't available, Fund Manager prompts you to choose from a provided list of available account numbers. It sounds like there is some error happening at this step. Please open up the log file at:

C:\Users\<username>\AppData\Roaming\Fund Manager\ofxretr.txt

and see if there is some error message in there? That is the un-modified response received from the OFX server. It sounds like the server is coming back with something Fund Manager isn't expecting. If there isn't anything personal in that response you can post it as an attachment here, otherwise you can email it to us as an attachment, or if the error message is simple, just post the text of the error message.

[B2B_Investing]

Aloha Mark,

With the correct credentials and no account number the entire contents of ofxretr.txt is:

A problem occured while trying to process your request. Please try again.


With the incorrect credentials no account number the entire contents is:

OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE

<OFX><SIGNONMSGSRSV1><SONRS><STATUS><CODE>15500<SEVERITY>ERROR<MESSAGE>Some or all of the information you have entered is invalid. Please call toll free (1-800-531-6347) for assistance.</STATUS><DTSERVER>20140910041433<LANGUAGE>ENG<FI><ORG>USAA<FID>24592</FI></SONRS></SIGNONMSGSRSV1><SIGNUPMSGSRSV1><ACCTINFOTRNRS><TRNUID>11802-FM7-20140910042252.890-890<STATUS><CODE>15500<SEVERITY>ERROR</STATUS></ACCTINFOTRNRS></SIGNUPMSGSRSV1></OFX>

Jason

[Mark]

Hi Jason,

It sounds like there may be some problem with the USAA's OFX server, based on the first response you showed. I would call USAA and ask them if there is anything that needs to be set up on your account, or if they are aware of any issues with their OFX server (ask about retrieving in Quicken).

[B2B_Investing]

Mark,

I followed up with USAA and learned some of the infrastructure changed about three weeks ago. Primarily the brokerage account numbers changed. As the conversation progressed, it appears the brokerage accounts and the mutual fund accounts now use two different OFX servers. The representative told me mutual fund transactions could not be retrieved from brokerage and I needed to select the USAA mutual fund option not the USAA brokerage option in Quicken.

This makes a lot of sense to me and would explain why I am not provided account numbers when I enter correct credentials. (I do not have a brokerage account, only mutual funds.) The best comparison for me would be T Rowe Price which has separate broker selections for brokerage accounts and TRP mutual fund accounts. Perhaps there is now another OFX server or an additional broker on the same OFX server?

Jason

[Mark]

Hi Jason,

Thanks for the information. That is helpful, and makes sense. Unfortunately, I only see 1 OFX server available, and that is the one we're using for "USAA Investment Management". I also checked in Quicken, and they also only have 1 USAA OFX server available for USAA. There is no "USAA mutual fund" option that I can see. Doing a quick Google search showed that it looks like USAA changed the way you log in a few months ago, and they allowed the old login format to work for a while, but have been phasing it out. Are you maybe using the old login method? Apparently you are supposed to use your "USAA Number" (aka "USAA Member ID") as the login for the User ID, and your 4 digit PIN (not website password) for the Password. You don't want to be using your old email address based login information. If that isn't the problem, I would suggest calling back USAA and asking for specific instructions on retrieving with Quicken, like the exact name of the OFX server selection to choose, and what login information to enter.

[B2B_Investing]

I am using my member number and pin so that should be good; it has previously been working successfully.

I searched deeper and found the following; it appears the USAA Brokerage download services are currently unavailable for Quicken due to technical reasons.

https://www.usaa.com/inet/pages/faq_Ban ... irect=true

I know the firm continues to provide advisory services however it recently outsourced trading services to one of the larger firms (e.g. Fidelity, Vanguard, etc. I do not recall who) This technical change (and apparent interruption) is in support of that. I am surprised the CS rep did not say anything.

Thanks for the quick response and assistance Mark.

Jason

[Mark]

Hi Jason,

Thanks for the update. I don't seem to be able to access that link, it seems you need to be logged in to view it...

[B2B_Investing]

Frequently Asked Questions

Assistance for Brokerage Conversion:

Update — Quicken Information

We apologize for the continued service interruption. While all efforts are being made to resolve the technical issues as soon as possible, the Quicken download capabilities remain unavailable for USAA Brokerage accounts. Rest assured, there will not be a lapse in data for your new brokerage account once download capabilities are restored. To view brokerage transactions, visit the activity tab for your brokerage account. We will provide updates on the expected timing for when the technical issues will be resolved.

Microsoft Money Information

As of Aug. 13, 2014 USAA will no longer support Microsoft Money downloads for USAA brokerage, mutual fund and CSP accounts. While we've been able to accommodate members with this service previously, it is no longer supported by Microsoft and we apologize for any inconvenience.

[B2B_Investing]

Just a quick FYI for everyone in case you do not already know; USAA corrected the issue and transactions can be retrieved again.