Unable to retrieve transactions

[jackpgunn]

For years I have had no problems retrieving transactions from Charles Schwab and now, maybe because I upgraded to the latest version, I am getting a message saying Failed to Retrieve Portfolio. I read some of the other posts and I know you suggest that it may be a firewall issue but I am able to retrieve prices. When I try to check for updates I get the 12029 error message. Any thoughts?

Thank you

[Mark]

Hi jackpgunn,

What version of Internet Explorer do you have installed on your system?

Try opening up Internet Explorer, and go to "Tools / Internet Options... / Advanced" and click on both "Restore advanced settings" and "Reset... / Reset". Fully exit, and re-start both Internet Explorer and Fund Manager after doing this, and then try retrieving again.

[jackpgunn]

No luck. Same error message.

[jackpgunn]

I have Explorer 9.0

[Mark]

1) Can you retrieve from other brokers? Is it only Charles Schwab?

2) If you go look in the (hidden) folder:

Windows XP and earlier:
C:\Documents and Settings\<username>\Application Data\Fund Manager

Windows Vista and later:
C:\Users\<username>\AppData\Roaming\Fund Manager

right after you do a retrieve. Do you have a "ofxretr.txt" file with a date/time stamp equal/later than the "ofxpost.txt" file? If you open that up in Notepad, are there any clues in there? You can email us that log file, and we can take a look.

[jackpgunn]

I apologize. l can't even find the file in which you are referring.

[Mark]

Can you find that folder? It is a hidden folder, so you have to turn on the display of hidden files/folders. If you still can't find it, why don't you call the office tomorrow, and we can look at this problem together.

[jackpgunn]

I am lucky that I can even turn on the computer. I will give you a call on Thursday, tomorrow is not good. Thanks for your help so late in the evening.