Cannot retrieve transactions from one Vanguard account

[CGB]

Hello,

I cannot retrieve transactions from one of several accounts in Vanguard.
Get: "Error in investment statement transaction response"
Then: "No error message from server"

I tried using no account number and selected the correct account number from the list, and received the same response. Other Vanguard accounts retrieve fine.

Thanks for your help.
CGB

[Mark]

Hi CGB,

If you look at "Help / Logs / Transaction Retrieve (Raw)..." right after this account fails, are there any clues in there?

[CGB]

There is "...Code>2003..." embedded a couple of lines that don't mean anything to me.
I called Vanguard and they said there is nothing blocking that account.

[Mark]

Maybe you can email your log file to me, and I'll take a look.

Have you ever been able to retrieve this account before? Is this a new account, or is there anything different about it, compared to your other accounts? Are all your accounts available under the same login on Vanguard?

[CGB]

Yes, this account has updated fine since I started using transaction updates a year or so ago.
This is my most active account and I retrieve transactions almost daily. I bought my first individual municipal bond in this account last week, and this came through to fund manager fine last week.

I download all the accounts with the same login and I can't think of anything really different about this account.

I sent it to bugreports.

Thanks

[Mark]

Hi CGB,

Thanks for the answers. I've just sent you an email, so you can reply to that with the log file...

[CGB]

I sent the report

[Mark]

The log file is showing an error code 2003 coming from Vanguard's OFX server. I would suggest trying to erase the account number again in FM, retrieve, and see if you can select it from the list of provided account numbers. If that doesn't resolve it, you might have to contact Vanguard, or wait a couple days to see if it resolves.

[CGB]

I contacted Vanguard. They put in a ticket and a couple of days later it is working.

Thank you.

[Mark]

Excellent, thanks for sharing the outcome.