ACCTINFORS Error

by **surendar jeyadev** » Sat Nov 03, 2018 10:33 am

This is the first time I have seen this -- I have been using FM for nearly 10 years now.

I tried to retrieve the October transactions from my broker and I was confronted with
a box with the error message: "Missing ACCTINFORS in reply".

I have not tried other accounts as yet, but any pointers as to what this means will
be useful as I would like to contact the brokerage if this is something on their part.

Thanks
sj

by **surendar jeyadev** » Sat Nov 03, 2018 10:49 am

I did a search on the board and found that others have had this problem with Schwab and
Fidelity ... and that they were, ultimately, resolved.

The broker in question is Merrill Edge. Their statements contain a hyphen
(the format is xxx-xxxxx), but for the login and retrieve I have long been
dropping the hypen (I do not know why!). So, I tried with the hyphen, and
I still get the same error.

I tried the trick of removing the account number. I get the same error. I
do NOT get a list of account numbers to choose from.

It looks like the Fidelity customer ran into the same problem. If there are
other Merrill Edge or Merrill Lynch customers with this issue, I would greatly
appreciate hearing about any hints or solutions that they may have.

Thanks.

sj

by **Mark** » Sat Nov 03, 2018 11:10 am

Hi sj,

You might take a look in the log file (Help / Logs / Transaction Retrieve) and see if that offers any other insights. You can email me the logs if you'd like me to take a look.

It is possible it is a temporary issue that will be resolved, but if not, you can call up Merrill and ask them for instructions for accessing with Quicken, as Fund Manager uses the same interface (Open Financial Exchange) as Quicken.

by **Mark** » Sat Nov 03, 2018 2:38 pm

Hi sj,

Thanks for emailing the log file. There wasn't anything too helpful there. The OFX server is reporting an error with code of 400. I don't know what that means, but it appears to be a Merrill issue. We did receive an email today from someone else using Merrill who was seeing the same issue.

by **Mark** » Sun Nov 04, 2018 10:33 am

Hi sj,

We have just released an updated transaction module to fix this issue. Please download the update by using "Help / Fund Manager on the Web / Check for Updates...". You should get transaction module 235. Please give your retrieve another try after you've downloaded this update.

by **surendar jeyadev** » Wed Nov 07, 2018 6:12 pm

Mark,

Earlier today I got a reply, in some depth, from Merrill Edge saying that there
has been no change on their side in the past month. Suggested contacting
Quicken, as one can guess! I tried to retrieve transactions and failed. I
decided to live with downloading the OFX file and loading it.

Then I saw your note about the update. I did update and, presto!, everything
is fine. A trial download from ME worked just fine.

Thanks for looking into it and fixing whatever it was. But, I have come to
expect this kind of service from FM :-)

Thanks again.

by **theobaldr** » Wed Nov 27, 2019 11:01 am

I added a new sub account to my Schwab portfolio. All existing sub accounts retrieve transactions from Schwab except this one. Verified acct #, username and PW. All correct. Accounts contain IRA, Roth brokerage etc. Ray

by **Mark** » Wed Nov 27, 2019 11:07 am

theobaldr wrote:I added a new sub account to my Schwab portfolio. All existing sub accounts retrieve transactions from Schwab except this one. Verified acct #, username and PW. All correct. Accounts contain IRA, Roth brokerage etc. Ray

Hi Ray,

What happens exactly when you try to retrieve just this one account? Do you get some error message?

by **theobaldr** » Wed Nov 27, 2019 11:18 am

I receive the ACCTINFORS message. Click OK and next screen provides the login information sent. Used transaction download on other sub portfolios, each with own acct # and PW without issues, just 5 minutes ago. Also loaded latest version of FM 2020 P2

by **theobaldr** » Wed Nov 27, 2019 12:19 pm

Any one of the accounts can load transactions as individual or grouped. This single account always fails

by **Mark** » Wed Nov 27, 2019 2:42 pm

Hi Ray,

Please try erasing the account number, and retrieve with an empty account number. It should bring up a list of account numbers associated with your login username. You may currently have the account number formatted in a different way than Schwab is expecting. You'll be able to choose the account number from the list presented.

by **theobaldr** » Thu Nov 28, 2019 7:47 am

Account # left blank. Asked for transactions. Never asked for an account number, and still received error msg from Schwab. Error message provided user name, account # blank from Charles Schwab. Other accounts still retrieve. Ray

by **theobaldr** » Thu Nov 28, 2019 7:55 am

Deleted account. Created account from scratch. Tried retrieve. No change.

by **theobaldr** » Thu Nov 28, 2019 8:01 am

Closed portfolio. Created new portfolio with failing account. Same failure notice.

by **Mark** » Thu Nov 28, 2019 8:52 am

Hi theobaldr,

Here are some ideas:

1) If you go look at "Help / Logs / Transaction Retrieve (Raw)..." right after retrieving this account, what does it say?

2) Are you sure you're using the same username/password/broker selection as your other working sub-portfolios?

3) If you just temporarily add the same account number as one of your other accounts to this sub-portfolio, and retrieve it, does it work? (You can "Cancel" at the "Preview" step).

ACCTINFORS Error

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