Can't download transactions from Ameriprise

[not_smishra]

Hi,

I'm having trouble downloading transactions from Ameriprise. I'm using fundmanager 8.10, quote module 391, transaction module 127. Any help with this would be much appreciated.

Thanks,

Sunil

[Mark]

Hi Sunil,

How far are you getting? What is the specific trouble? Have you been able to create a sub-portfolio, and assign it some transaction retrieve settings? You'll need to assign a broker, enter your username, password, and account number, and then do a retrieve. Let me know how far you're getting, and I can try to provide more accurate help.

[not_smishra]

I should have given some more info I guess. I've been using fund manager for a while, and until a couple of months ago had no problems. I didn't really do much with the software for various reasons the last couple of months, and now when I tried fetching transactions I got back an empty list. I'm quite certain there have been quite a few transactions in that period, but none are showing up in fund manager. I don't get an error message, just no transactions.

There have been some changes to the ameriprise web site, so I'm wondering if that may have broken something?

Sunil

[Mark]

Hi Sunil,

It may be that you already have the transactions, or they are in new investments and you have the option off to create new investments, or the date range settings are such that no transactions show up. Try this:

Do a transaction retrieve and use these settings:

All Dates: ON
Skip Transaction Already In Fund Manager: OFF
Create New Investments As Needed: ON
Import Investment Banking...: ON

This should show you all the transactions available on Ameriprise's OFX server for your account. This will at least show you if anything is available. You can then cancel this at the Preview Importing Transactions dialog, and re-do the retrieve with your desired settings. You probably don't want to "Finish" the import with the above settings, as you may duplicate some of your transactions.

[not_smishra]

Mark, I am not getting anything back in fund manager. Is there a log or some such that I can see if fund manager is getting any data back at all?

Sunil

[Mark]

Hi Sunil,

Yes, there are log files. For details, read the bottom of this page:

http://www.fundmanagersoftware.com/tintrtv.html

If you're not getting any errors, and you retrieved with the settings from my last post, then you're getting a valid reply from the server, but just no transactions... You can verify by looking in the log files.

The amount of time your transactions are kept on a broker's OFX server varies. It is up to the broker to determine how long of a history they want to keep. The shortest I've heard of is 60 days, so if you've had any transactions within the last 60 days, you should be retrieving those at least.

[not_smishra]

I had a look at the log file, and it appears there was an error which wasn't reported by fund manager:

- STATUS
- CODE (2000)
- SEVERITY (ERROR)
- MESSAGE ([ofx.validationException]
null)

Not sure what this means... If you want the whole log file I can send that, but naturally I won't post it on the forum.

Thanks,

Sunil

[Mark]

Hi Sunil,

Yes, please send me the logs, as an email attachment, and I'll take a look. You can get a regular email by going to the contact form, and filling it out with any email. Once you submit, it will show you an email address you can use.

[Mark]

Hi Sunil,

Thanks for the log files. I see what you are describing. It appears to be some problem with Ameriprise's OFX server, as it is not providing any data. You can see that the login was successful though. I'll see about getting the error reporting in Fund Manager improved, so it can alert you of this sort of error. Currently, FM is not monitoring that section of the reply.

As far as why the OFX server is returning that, I'm not sure... It may just be a temporary problem with the server. If it has, or continues for a couple of days, I'd suggest contacting Ameriprise to see if they're aware of the problem.

[not_smishra]

Thanks I'll check in with Ameriprise on Monday if this isn't resolved by then.

Sunil