T. Rowe Price retrieve problem

[dellwo]

When I try to Retrieve Transactions I get "Missing ACCTINFORS in reply" for T. Rowe Price. I'm not sure what that means but they recently changed their web login sequence, so it might be related.

Thanks, Joe

[Mark]

Hi Joe,

Was this account retrieving okay earlier? How long has this problem been persisting? They may just be having a temporary problem with their OFX server. The web login sequence is different than logging into their OFX server, so this should not affect things. You can also take a look in your log files, and see if there is some error code or message that may give a hint to the problem. See the bottom of this page for log file info:

http://www.fundmanagersoftware.com/tintrtv.html

[dellwo]

It was working last week.
I tried to check the logs but they were not updated.
Only the successful account retrieves updated the logs.

It's probably temporary. I'll report back if it continues.

Thanks, Joe

[dellwo]

Nope. After 4 days it's still doing it. Same behaviour on 2 computers (home and work, both working last week) and with MS Money. Money says the account number is invalid but on T.Rowe Price website it is still the same number. I haven't changed anything, so something has definitely changed on their end.

I sent them an e'mail this morning. If they don't reply I'll call them.

Thanks, Joe

[Mark]

Hi Joe,

Thanks for the update. Testing with MS Money was a good idea. I suspect once they fix the problem for MS Money, it will also be fixed for Fund Manager.

[ed4588]

I was having the same problem with T Rowe Price transaction downloads, but it worked fine this morning. I suspect that someone at T Rowe Price took action in response to your email.

[dellwo]

Yep, it's working now.
Thanks for the update.

--Joe