USAA Transaction retrieve not working - all brokerage accts

[TerryO]

I'm trying to retrieve transactions for all my brokerage accounts from USAA - it has been working fine for several years, now - and the last time I did it was on Oct 21, 2007....however, USAA has made changes to their system, such that the web GUI is different - and now, I can retrieve transactions for the 3 retirement brokerage accounts, but am unable to do so for my 3 non-retirement accounts.....I get a window from Fund Manager in response that says 'Failed to retrieve portfolio', followed by the Broker, the Account Number, and the User ID. I called USAA - they indicated they could not help - non of the data used to login has changed, and the account numbers have not changed, either. Help!

[Mark]

Hi Terry0,

The web interface is separate from the OFX interface used to retrieve transactions, so that in itself shouldn't cause a problem. The OFX interface appears to still be the same, as I just checked. If you are still experiencing this problem, please take a look at the 'ofxretr.txt' file in this folder:

Windows XP and earlier:

C:\Documents and Settings\<username>\Application Data\Fund Manager

Windows Vista:

C:\Users\<username>\AppData\Roaming\Fund Manager

Look at this file right after retrieving just one of the problematic accounts. You can send me the contents of this file if there isn't a clearly defined problem shown.

[TerryO]

Hello Mark - I just tried again for one of the non-retirement brokerage accounts - the ofxretr.txt file contains this text:

OFXAdapter: Unknown Exception: Unable to build an atomic field "UniqueID": value is too short, expected at least 1 characters but got 0.

I understand what you mean about the web GUI not affecting the OFX interface - I just thought knowing they have doen a mojor system upgrade may be helpful. But this is so weird - as I mentioned - 3 retirement brokerage accounts work just fine, but the 3 non-retirement accounts do not.

Since you mentioned the OFX interface, that may be broken, as I also tried to download an OFX file using USAA's web GUI download command - which is what I used before you supported USAA transaction retrieve - but that doesn't work anymore now - it downloads a 1k OFX file - when I try to import it using Fund Manager, Fund Manager returns a window that says:

path/filename does not appear to be a valid OFX/QFX file.

Thanks for your help

[Mark]

Hi TerryO,

Interesting. When you downloaded the OFX file manually, did you save it to a file somewhere on your computer? What if you go open that file with Notepad? Maybe you're getting a similar error in this file when you download it manually via their website?

[TerryO]

Mark - you are right - I opened the downloaded OFX file with Notepad - I've copied and pasted below what it contains:

OFXAdapter: Unknown Exception: Unable to build an atomic field "UniqueID": value is too short, expected at least 1 characters but got 0.

Hope this helps.....

[Mark]

Hi Terry0,

This looks like USSA is having a problem with their OFX script for your non-retirement accounts. I would suggest contacting them, and showing them the contents of this downloaded OFX file. I suspect when they fix that problem, the problem of retrieving transactions through their OFX server will also be corrected.

[TerryO]

Ok Mark - I'll contact USAA again and explain the problem that way - will let you know what I find out.

Thanks - TerryO