WARNING: Server used but did not update any prices

[kinwolf]

I am getting those message when trying to retrive some ETF price today. It was working fine last week as far as I remember. The log state


Retrieve Starting
Quote Module Version = 477
Retrieving from server: (MORNINGSTAR-CA)
Requesting: "XAW"
Could not update any investments
WARNING: Server used but did not update any prices: (MORNINGSTAR-CA)

[Mark]

Hi kinwolf,

Thanks, I saw the same problem once you pointed it out. We have fixed this. Use "Help / FM on the Web / Check for Updates..." to get quote module 478. Try the price retrieve again once you've downloaded this update.

[kinwolf]

Working fine now with 478 , thanks

[kinwolf]

Hmm, actually, it worked once to update the price, and while I don't get any error message anymore, the price is not updating. I usually do an update in the morning and one at noon and the one at noon shows the same price as this morning, 20.21$ , but the price on morninsgtar is actually 20.41 right now

[Mark]

Hi kinwolf,

In the feed we're using they are not reporting the "Last" price for this ETF, but they are reporting an NAV, which I believe is only updated daily. If they report a "Last" price, we use that, otherwise we fall back to the NAV. The NAV was 20.11 as of 4/17 close and it was 20.21 as of 4/20. It isn't updating a price for today yet (4/21), as it hasn't closed. Unfortunately, it looks like this will be a limitation of this server unless they do start updating the feed with the "Last" price again. If that happens, FM will automatically pick it up, as it does for stocks. If you need a more current price, you might see if you can find this on another one of our quote servers.

[kinwolf]

Ah, thanks for the explanation!