Could not update any investments

by **VFP9Belgium** » Tue Jun 02, 2015 11:09 pm

Internet retrieve (Bloomberg) reports: "Could not update any investments".
Log file:

Retrieve Starting
Quote Module Version = 479
Retrieving from server: (BLOOMBERG)
Requesting: list of my funds
Could not update any investments
WARNING: Server used but did not update any prices: (BLOOMBERG)

Status:

Currently using Quote Module version 479, latest available is 479.
Currently using Transaction Retrieve Module version 200, latest available is 200.
FUND MANAGER QUOTE SERVER STATUS
Last updated April 29, 2015:
The latest version of Fund Manager 2014 is: 2014.13.7.
Quote Module: 479
Transaction Module: 200
The following list contains the currently supported
quote servers, their status, and which version of
the internet retrieve module is required.
...
Bloomberg:
working, 473 or greater
Bloomberg (Historical):
working, 400 or greater
...

I tried with Morningstar: same outcome.

It is the first time I see this happen and my portfolio has not changed in months.

Thanks.

by **Matt** » Wed Jun 03, 2015 2:44 am

Exactly the same here, with Bloomberg
Matt

by **Mark** » Wed Jun 03, 2015 9:20 am

Thanks, I see this too with Bloomberg. The Morningstar servers appear to be working okay from here though. We will investigate Bloomberg, and I'll post back here when I know more.

by **kkn** » Wed Jun 03, 2015 9:22 am

Exactly the same problem with Bloomberg. Never failed before.

by **Mark** » Wed Jun 03, 2015 11:01 am

This issue has been fixed with an updated quote module. Version 480 is available by selecting "Help / Fund Manager on the Web / Check for Updates..." from within Fund Manager.

by **kkn** » Wed Jun 03, 2015 11:16 am

Working now - good job!

by **VFP9Belgium** » Wed Jun 03, 2015 10:45 pm

Mark
Thanks for your help; everything back to normal now.
Best regards
Alan

by **Matt** » Thu Jun 04, 2015 6:02 am

Thanks. Quick job that was!

by **dkuntzel** » Sat Jun 06, 2015 3:31 pm

I am using the latest version as of june 6 2015. I have 3 accounts with Fidelity and the latest transactions are not being updated in any 3. Is this the FM software or my settings? Thanks.

Currently using Quote Module version 480, latest available is 480.

Currently using Transaction Retrieve Module version 200, latest available is 200

by **Mark** » Sat Jun 06, 2015 3:41 pm

Hi dkuntzel,

What happens when you retrieve transactions? Do you get an error, or are you just not seeing any new transaction in the "Preview" window?

by **dkuntzel** » Sat Jun 06, 2015 4:04 pm

I select the dates and it goes through a process to pull them but comes up with 0 transactions in the preview importing window then I pick finish and its done. The prices are updating there are no error messages.

by **Mark** » Sat Jun 06, 2015 4:11 pm

This implies there are no new transactions available on your broker for the date range selected... Are you sure you have some new transactions (not already in Fund Manager) for those dates?

by **dkuntzel** » Sat Jun 06, 2015 4:38 pm

I know for sure there were dividends, bond interest payments, and some buys and sells that are not being reported for april and may. I went into the transaction report on one of the accounts and the last transaction was on 4/1 I am running from 1/1/2015 to 6/6/2015. If the data is being pulled I am not seeing it in any of the 3 portfolios as share amounts are not changing to what I see when I log into fidelity via the browser but the prices are updating.

by **Mark** » Sat Jun 06, 2015 4:47 pm

Hi dkuntzel,

A couple things to try:

1) Temporarily turn off "Skip Transactions Already in Fund Manager" when you do the retrieve. If the transactions show up in the "Preview" window, then they are already in your dbase. You should cancel or go "back". Do not "Finish" like this, or you will get duplicate transactions.

2) If #1 doesn't show them, then you can take a look in the log file retrieved from your broker, and see if there are any signs of these transactions. See the file:

C:\Users\<username>\AppData\Roaming\Fund Manager\xmldump.txt

right after your retrieve.

by **dkuntzel** » Sat Jun 06, 2015 4:59 pm

I changed the date range (before I saw your last post) instead of doing 1/1/2015 to 6/6/2015 I used 4/1/2015 to 6/6/2015. 4/1 was the date of the last preious transaction (that I could see anyway). It pulled the transaction and updated the share for all accounts. I had previously pulled data and it seems it thought all of the records had been previously pulled. Anyway it worked I guess I need to remember when I did my last pull. Thanks for the quick updates.

Could not update any investments

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