System error code: 2

by **janfl133** » Sat Jun 15, 2019 1:37 pm

"The system cannot find the file specified." When I try to retrieve transactions, I get the above message. I have been using Firefox browser. Tried IE, Edge and Chrome, they did not work either. Strangely, RBC and Fidelity did not work and Schwab did work.

Can you please help?

by **Mark** » Sat Jun 15, 2019 1:47 pm

Hi janfl133,

Both RBC and Fidelity are currently down. Please give them a couple days, and try again. You can see others are also having issues with Fidelity by looking at this topic:

viewtopic.php?f=6&t=5072

by **janfl133** » Mon Jun 17, 2019 5:02 am

Fidelity is up and running this morning. RBC is not.

by **janfl133** » Mon Jun 17, 2019 5:34 am

I just called RBC. They do not support FM. Can you please check if you can retrieve transactions with Quicken. RBC said I would have to contact FM for support.

by **Mark** » Mon Jun 17, 2019 8:56 am

Hi janfl133,

RBC is working today. If you're having troubles getting signed in, please call RBC and ask them for instructions to use with Quicken. FM and Quicken are using the same OFX interface, so the instructions are the same. If you're having some other error message besides a signon error, please let me know the specific error message.

by **janfl133** » Mon Jun 17, 2019 2:14 pm

Hallelujah and amen. RBC is now working!

System error code: 2

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