Program Hang on closing portfolio

[Mark]

Hi Scott,

Thanks. Which sub-portfolio in that picture are you unable to close?

[sbfree]

Good Morning
I had tried to delete the one labeled DM 403b Schwab that was a sub of All Accounts. The DM 403b Schwab portfolio was linked as a sub in the DM Retirement portfolio as seen in the screenshot from the previous message. Deleting all the investments in DM 403b Schwab did not resolve the problem.
scott

FM-subs2.JPG (137.73 KiB) Viewed 4827 times

[Mark]

Hi Scott,

Were you able to delete DM 403b Schwab after un-linking the other sub that was pointing to it? I believe you were on one computer, but were going to confirm on a second computer?

I've tried reproducing this situation, but so far haven't been able to reproduce the problem.

[sbfree]

Haven't tried yet on the desktop that I normally use. Was successful on a laptop with a new install of FM and restoring files form desktop to it. Will get back after I get my backups in order. Distracted by prep work for preparing an IRS 1065.
scott

[sbfree]

Hi Mark:
I deleted any portfolio that had linked subs. This let me delete the portfolios without value.
If you would like more explanation of how I had configured portfolios please let me know.
Scott

[Mark]

Hi Scott,

Did you have to delete _all_ the link sub-portfolios before you were able to close that sub-portfolio? Or did you not try until you deleted all of them?

[sbfree]

I did NOT make an attempt until all the portfolios with linked subs were gone.
s

[Mark]

Okay, thanks for the help/information.

[sbfree]

I have a backup from before closing the portfolios. If you would like, I would try and redact out the security information and account update access and forward a backup file. I would need some guidance on how to do that.
scott

[Mark]

Hi Scott,

That would be great. Here is what you can do:

1) Make a backup of where you're at now, with things fixed, so you can get back there easily. Use "File / Backup...".
2) Restore from a .FMB file where the problem existed. Open up the "Properties..." of each sub-portfolio with account number information and delete it, and also the "Transaction Retrieve Settings..." username/password.
3) Use "File / Save Portfolio" and then "File / Backup...".
4) Verify the program still hangs if you close the sub-portfolio. If so, send us the *.FMB from step #3, along with the name of the problematic sub-portfolio, so we can reproduce the problem here.
5) Restore from the backup made in step #1.

[Mark]

Hi Scott,

Thanks for sending the test case *.FMB file. This is very helpful. I too am able to reproduce the problem using this data. We'll get it fixed for the next release.

[sbfree]

Glad to hear it and glad it is not a problem with my Win10 install. Was it the result of something I configured that was not an anticipated use?
s

[Mark]

Hi Scott,

Sorry for the delay in replying. It was a bug in the way we were closing sub-portfolios when linked subs were involved. It also required a certain configuration of the hierarchy to see this bug. We have fixed it for the next release.

[sbfree]

Good to hear as an end user and as someone that's written some code, glad you found a fix so quickly. Thanks for the support.
scott