Error 12057

[Mikewesterman]

When attempting to retrieve transactions from some companies (not all but some), I receive an error ("12057") and a message that the system failed to retrieve the data. Has anyone else received this type of error message?

Thanks,
Mike

[Mark]

Hi Mike,

This error indicates the attempt to check and see if the server's certificate has been revoked failed because the authenticating server was offline or unavailable. This does not mean the certificate is invalid, just that you weren't able to check and see if it has been revoked. This is a new security improvement as of IE7 when running under Vista or later. You can read about it here:

http://msdn.microsoft.com/en-us/library ... 85%29.aspx

If you keep getting this error a lot you might want to disable this check. You can do so in Internet Explorer under "Tools / Internet Options... / Advanced". Scroll down the "Settings" list to the "Security" section, and un-check the option "Check for server certificate revocation". You will need to re-start for the changes to take effect.

[Mikewesterman]

Mark,

We're making progress! I now no longer receive Error 12057. I now receive the following message: "General Error Unable to Process Transaction." I have tried a few things:

1. I used a random log-in name and received the same error message
2. I created a new subportfolio for a different account and the system worked correctly.

Any ideas?

Thanks,
Mike

[Mark]

Hi Mike,

Did you try re-starting your computer, just to make sure that option took effect completely? Are there any differences between the existing account that doesn't work, and the new one you created that does work? Are they going to the same broker? If you repeat each retrieve, do they both consistently not work / work?

[Mikewesterman]

Mark,

The account that isn't working is at Sharebuilder.com. The account that does work is at USAA.com. I have restarted the computer and checked the password/username. Thanks!

Mike

[Mikewesterman]

Mark -

Not sure what's going on with Sharebuilder, but the website changed their login screen today and Fund Manager seemed to resolve itself. Thanks for all your help - you have a loyal customer!

Merry Christmas,
Mike

[Mark]

Hi Mike,

Thanks for the update. I'm not sure what happened either, but maybe they resolved some problem. Glad it is working now.