Re: Help error message

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In Reply to: Re: Help error message posted by Willis Dillon on October 25, 2002 at 21:50:58:

: : : : : : : Am upgrading from FMv5 to FMv6. Just installed FM v6 but can't use Help. Get error message "Microsoft Help has encountered a problem & needs to close. We are sorry for the inconvenience." Am using Windows XP. Installed FM v6 in same folder as FM v5. Other parts of program seem to work O.K.
: : : : : : : In your preliminary instructions you said that the installation of v6 would overwrite v5. I still have v5 as well as v6 on my hard disk--both in the Fund Manager folder.
: : : : : : : Can you help with Help?

: : : : : : Hi Willis,

: : : : : : Microsoft Help is a Microsoft product, and that is what is crashing. I don't
: : : : : : think it is a generic problem with Microsoft Help, as it works when I test
: : : : : : it on XP. Does the problem happen repeatedly? If you want, I can e-mail
: : : : : : you a version 5 help file to see if that will open on your system? You might
: : : : : : also try re-booting your PC to see if that clears up whatever the problem may be.

: : :
: : : Mark--
: : : Tried opening the help file you e-mailed with the same results--crashes with the same error message when I double click it. Have checked my Fund Manager folder and both versions v5 & v6 are in the same folder. Incidently I notice the help file you sent me has 556 Kb. The one that is currently in my folder has 589 Kb. When I open v5 it is listed as Personal version 5.3.324, Registered to Willis D. Dillon, Serial No. XXXXX. When I open v6 it is listed as Personal version 6.0.324, Unregistered Evaluation Copy.

: : : Willis

: : :
: : : : : : Thanks,
: : : : : : Mark
: : : : : : --
: : : : : : Mark Beiley
: : : : : :
: : : : : : Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
: : : : : : /XP
: : : : : :

: : : : : Mark--
: : : : : Yes, it does happen repeatedly. Rebooting doesn't make any difference.
: : : : : Another bit of information that may be relevant--as I stated previously both FMv5 & FMv6 are in the same folder. I thought that when I installed FMv6 it would overwrite FMv5. This did not happen as evidenced that both versions are now present. FMv5 will start up when activated--the Help utility shows the same error message when requested. Does the fact that both versions are present cause a conflict in Help? Perhaps I should delete the FMv5.exe file or must I use uninstall to get it out of the folder?

: : : : : Willis

: : : : Hi Willis,

: : : : Did you install FM6 to the same directory as FM5? It sounds like they
: : : : are installed in different directories, otherwise you wouldn't be able
: : : : to start both of them. Are you sure you're able to start both of the
: : : : different versions? You probably still have an FM5 as well as a new FM6
: : : : icon in the Start/Programs/Fund Manager menu, but they would both
: : : : be pointing to the same executable if you install FM6 to the same directory
: : : : as FM5. You can verify the version of the program you're running by
: : : : using "Help/About..." from within the program. In any case, I don't think
: : : : this should cause the problems with the help system crashing.

: : : : Let me try e-mailing you the FM5 help file, and we'll see if that crashes
: : : : the Help program.

: : : : Thanks,
: : : : Mark

: :
: : Hi Willis,
: : Did you rename the FM.exe file to have both installed in the same directory?
: : As distributed, both V5 and V6 use the same filename (fm.exe), so they
: : couldn't both exist in the same directory, unless you renamed the file?

: : When you say they are in the same folder, what folder is this? Are they
: : both installed to C:\Program Files\Fund Manager, or when you say the same
: : folder, do you mean "Start/Programs/Fund Manager"?

: : I don't think this has anything to do with the help program crashing though.
: : I'm not sure what else to try. It sounds like it is a problem with the
: : help program, and you'd have to try and get help from Microsoft on that.
: : The other option is to try and re-install Microsoft help.

: : Thanks,
: : Mark
: : --
: : Mark Beiley
: :
: : Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
: : /XP
: :

: Mark--
: Can I start over by saving my existing data files, uninstall the Fund Manager folder and its contents, reinstall FMv6 & copy the data files back to the FM folder? Perhaps making a fresh start might correct this. I don't know what else to try.

: Willis Dillon

Hi Willis,

Yes, you could certainly try this. I'm not hopeful that this will help, as
it seems to be a problem with the windows help program. Another idea might
be to open the FM help file (fm.hlp) from within the windows help program.
Try going to "Start/Run..." and typing:

winhlp32.exe

and then go open the fm.hlp file from within this program. Does that crash?
If so, I would try searching Microsoft's web site for any known problems
or possible remedies to fix the windows help program.

Thanks,
Mark
--
Mark Beiley

Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
/XP

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