Cannot receive Merrill Edge transactions

[surendar jeyadev]

Mark,

I cannot retrieve the transactions from my Merrill Edge account for the period
1-30 Sep 2013. I have not had any problems retrieving transactions from any
institution so far.

I get a pop up window that says

Post HttpSendRequest
System error code: 2
Message: The system cannot find the file specified

Perhaps Sunday evening is a bad time ..... or, perhaps, it is the same
problem as with Vanguard?

Any clues?

thanks
sj

[surendar jeyadev]

Some additional information.

I am using FM 11.5. I thought may be an upgrade would help and I tried to
check for upgrades via FM (Help->FundManager on the Web -> Check for Updates)
and I get


System error code: 2
Message: The system cannot find the file specified.

Perhaps this gives some clue about the communication part.

thanks
sj

[Mark]

Hi sj,

This sounds like you may have IE set to work offline. Start up Internet Explorer and under their "Tools" menu, make sure you do not have a check mark next to "Work Offline".

[surendar jeyadev]

Mark,

Thanks for the note.

Came back home this evening and tried to get my Vanguard transactions for
the quarter. It worked. Then I went back to Merrill Edge. It worked, after a
very long hesitation.

So, I guess there must have been something wrong in the communication and
the restart fixed it. We do not use IE -- we are strictly Firefox. I did not try
to change anything. I guess that as long as we have Windows, we need to
reboot first and ask questions later.

Looks like it is all fixed for now.

thanks again,
sj