Failing in downloading prices

[albiclv]

I have not been able to retrieving prices from Morningstar site since last Friday while the price download from the Yahoo site works as usual.
I get error message with this system error code: WSAE 122
Here under you can find a copy of one of the log files I got:


Retrieve Started at 2/11/2020 11:47 UTC
Program Version = 2020.16.3
Quote Module Version = 547
Retrieving from server: (MORNINGSTAR-IT-FUND)
Requesting: "F00000J43T"
WARNING - Unable to update: "F00000J43T"
Requesting: "F00000J43T"
WARNING - Unable to update: "F00000J43T"
Requesting: "F00000J43T"
WARNING - Unable to update: "F00000J43T"
ERROR: WSAE: 122
Could not update any investments

FM is running under Windows 7 pro on a MAC with Parallel desktop 13 for mac.
Do you have any suggestions to fix this issue?
Thanks

[Mark]

Hi albiclv,

I just tested this server from here, and it is working properly. I also retrieved your first quote (F00000J43T) as part of the test. I tested this on regular Windows, as we don't directly support Parallels. Did anything change on your system or with Fund Manager since it stopped working? What version of Fund Manager and quote module are you using? The latest quote module is 547.

[albiclv]

Hi Mark,

I have recently updated FM to the 2020 version and the quote module is number 547.
In order to fix the price downloading issue I tried unsuccessfully different actions and at last I reinstalled windows 7 pro.
Now the error message has changed:


EXECUTABLE IS NOT DIGITALLY SIGNED.
PLEASE REINSTALL FUND MANAGER


I reinstalled FM many times but nothing has changed and it keeps not working.
I checked the certificate and may be there is some issue with the certificate path, probably with the certification authority.
Could you help me? Thanks

[Mark]

Hi albiclv,

It sounds like Windows may be missing a certificate, or some update. Are you able to download updates for Windows from Microsoft still? I don't believe Microsoft is supporting Windows 7 anymore, but maybe you can still get some older updates at least?

To check this issue, right mouse click on the main executable (FM.exe) in File Explorer, and look at the "Properties... / Digital Signature". If you check the details of the signature, it should say it is OK.