Error in investment statement transaction report

[garycahn]

Hello,

I am using Fund Manager 2020 and it worked properly for several years. I have a master portfolio and about 15 Subportfolios. I am able to choose: Edit, Internet Retrieve, Transactions for all my subportfolios without any difficulty, and all the transactions arrive. However when I do the same thing for my Master Portfolio, I get a series of error messages. They are as follows:

Error in investment statement transaction report
No error message returned from server
Failed to retrieve portfolio
Broker Vanguard group
Account XXX XXX (I have left the actual account number blank for obvious reasons)
User Id XXX XXXX
Failed portfolio 1

I have checked my transaction retrieve settings for the master portfolio and all of them are set properly.

Can you offer any suggestions on how to solve this problem.

Thank you

Gary Cahn

[Mark]

Hi Gary,

You shouldn't have "Retrieve Transactions" enabled at the "Master Portfolio" level. You only want that option turned on at the account level, where you have each of your 15 sub-portfolios with account numbers. Is this maybe the case?

[garycahn]

Thanks very much for your response, Mark. I turned off "retrieve transactions" at the Master Portfolio level, and it now works perfectly. The only question I have is this. I've had it turned on at the Master Portfolio level ever since I bought the software, which I believe is at least 10+ years ago. Why did it work for almost all of that time and then suddenly begin to fail?

[Mark]

Hi Gary,

I really can't say exactly, but I'm glad to hear it is working okay now.