Re: T. Rowe Price not updating

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In Reply to: Re: T. Rowe Price not updating posted by Steven Mears on September 22, 2005 at 12:29:38:

: same problem continues... only now I get a "time-out" error message. Would increasing time-out factor possible? Can this be changed by me?

: : The technical support person (Mark) is currently out of the office,
: : and will be returning Thursday, September 22nd. He will investigate
: : this an reply to your posting when he returns.

: : We apologize for any inconvenience this may cause.

: : Thanks,
: : Faith
: : www.fundmanagersoftware.com

: : : For over a week, since 9/8/2005, I have not been able to get FM to update transactions for my T. Rowe Price account. I can logon to it through the internet. Money can log on, but FM just stops responding. I do not get a 'time-out' message, it just stops responding and must be shut down through the Windows Task Manager.

: : : Thought maybe it was a TRP problem and would correct..... but that is not happening.

Hi Steven,

It turns out this server changed, so we needed to update the transaction retrieve module. Please use "Help / Fund Manager on the Web / Check for Updates..." to download version 112 of the retrieve module. After this, the T. Rowe Price transaction retrieve problem should be fixed. Thanks for pointing out this problem.

Thanks,
Mark
--
Mark Beiley
Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP/2003

Replies:

• Re: T. Rowe Price not updating Steven Mears 12:51:46 09/23/05 (0)