Re: T. Rowe Price not updating

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In Reply to: Re: T. Rowe Price not updating posted by Mark on September 22, 2005 at 18:02:29:

: Success! Thank you. Quick,painless and effective.. Thanks again!!

: same problem continues... only now I get a "time-out" error message. Would increasing time-out factor possible? Can this be changed by me?

:
: : : The technical support person (Mark) is currently out of the office,
: : : and will be returning Thursday, September 22nd. He will investigate
: : : this an reply to your posting when he returns.

: : : We apologize for any inconvenience this may cause.

: : : Thanks,
: : : Faith
: : : www.fundmanagersoftware.com

: : : : For over a week, since 9/8/2005, I have not been able to get FM to update transactions for my T. Rowe Price account. I can logon to it through the internet. Money can log on, but FM just stops responding. I do not get a 'time-out' message, it just stops responding and must be shut down through the Windows Task Manager.

: : : : Thought maybe it was a TRP problem and would correct..... but that is not happening.

:
: Hi Steven,

: It turns out this server changed, so we needed to update the transaction retrieve module. Please use "Help / Fund Manager on the Web / Check for Updates..." to download version 112 of the retrieve module. After this, the T. Rowe Price transaction retrieve problem should be fixed. Thanks for pointing out this problem.

: Thanks,
: Mark
: --
: Mark Beiley
: Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP/2003
:

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