Re: Help error message

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In Reply to: Help error message posted by Willis Dillon on October 21, 2002 at 08:15:31:

: Am upgrading from FMv5 to FMv6. Just installed FM v6 but can't use Help. Get error message "Microsoft Help has encountered a problem & needs to close. We are sorry for the inconvenience." Am using Windows XP. Installed FM v6 in same folder as FM v5. Other parts of program seem to work O.K.
: In your preliminary instructions you said that the installation of v6 would overwrite v5. I still have v5 as well as v6 on my hard disk--both in the Fund Manager folder.
: Can you help with Help?

Hi Willis,

Microsoft Help is a Microsoft product, and that is what is crashing. I don't
think it is a generic problem with Microsoft Help, as it works when I test
it on XP. Does the problem happen repeatedly? If you want, I can e-mail
you a version 5 help file to see if that will open on your system? You might
also try re-booting your PC to see if that clears up whatever the problem may be.

Thanks,
Mark
--
Mark Beiley

Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
/XP

Replies:

• Re: Help error message Willis Dillon 13:47:52 10/22/02 (5)
  • Re: Help error message Mark 07:03:10 10/23/02 (4)
    • Re: Help error message Willis Dillon 08:21:13 10/23/02 (3)
      • Re: Help error message Mark 13:10:03 10/23/02 (2)
        • Re: Help error message Willis Dillon 21:50:58 10/25/02 (1)
          • Re: Help error message Mark 11:37:56 10/26/02 (0)