Re: Price retrieve problem

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In Reply to: Price retrieve problem posted by Michael on August 09, 2003 at 10:52:21:

: Hi Mark. Yesterday I started to have a problem somewhat similar to Brad's. On Thursday all was well but on Friday I couldn't connect to do price retrieves . From the "Fund Manager On The Web" pull-down I can access Tutorial, Tips and Tricks, and Message Board but can't check for updates. When I attempt a price retrieve, I get a "WinInet error code 12029. A connection with the server could not be established". A cancel request is acknowledged but the program then locks. When I go to Task Manager I get the message "The system cannot end the program because it is waiting for a response from you". I have a Firewall but get the same response with FM enabled in the Firewall or with the Firewall off. The responses are the same on Yahoo or PCQuote.
: The only difference I'm aware of between Thursday and Friday was an automatic Windows update from Microsoft and I believe it included several security patches. I have experienced no issues with any other apps.
: I am now version 6.6 on Windows XP Pro with a DSL connection. My older version behaved the same.

Hi Michael,

I'm not familiar with this firewall software, but it has caused problems
connecting. Could the software be asking you somewhere if it is okay that
FM accesses the internet? Maybe it is waiting on you to answer that somehow?

Can you try turning off your firewall, and re-booting your computer. Can
you retrieve a price with FM then?

Thanks,
Mark
--
Mark Beiley

Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP

Replies:

• Re: Price retrieve problem Michael 10:08:18 08/10/03 (2)
  • Re: Price retrieve problem Mark 11:08:55 08/10/03 (1)
    • Re: Price retrieve problem Michael 17:28:57 08/11/03 (0)