Re: Custom Report

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Posted by Bob on September 19, 2007 at 01:13:04:

In Reply to: Re: Custom Report posted by Mark on September 18, 2007 at 23:09:45:

: : Mark

: : Have now used "Windows/Cascade" and, yes I can now see the entire scroll bar. There is still just the 1st field in view. I have tried dragging the slide bar and using the < and > arrows - and holding them for several seconds - and nothing happens. When I use the slide bar it immediately returns to the left end as soon as I release it. If I try click/drag an edge the right side and > arrow fly off the screen and I must Close All reports to get rid of the report.
: : I have downloaded again and reinstalled - no change.

: : This is a pain!

: : Bob

: Hi Bob,

: Please try this:

: 1) Make sure you resize the window using "Windows / Cascade" so you can see the whole window on your screen.

: 2) Click on the horizontal scroll bar slider and drag it from the left to the right, holding down the mouse button as you drag it. (Do not use the < and > buttons). See if you can drag it until you can see a divider in the header section, that will allow you to resize a column smaller. It sounds like you somehow have very wide column(s), that need to be resized back down.

: Do you have a high speed internet connection? If so, you can
: call in the morning, and we can do a quick web conference, and I can try and straighten it out.

: If you don't have a high speed internet connection, you may need to delete some registry keys that remember your column width preferences. This should be our last resort...

: Thanks,
: Mark
: --
: Fund Manager - Portfolio Management Software

Hi Mark

I have tried the drag method, and held the (very small) slider tab on the right hand side for up to a minute. No divider appears and the slider springs back to the left as soon as it is released.

I agree with your diagnosis of vey wide columns.

I have a high speed internet connection but don't know how to set up a web conference. If you tell me what's to be done I will call you Friday morning (Sydney time) if thats OK. I could also telephone you if that's a better option.

Thanks for all your assistance. I believe it is a problem with my PC.

Regards

Bob

Replies:

• Re: Custom Report Mark 16:01:12 09/19/07 (1)
  • Re: Custom Report Bob 23:46:58 09/19/07 (0)